HP has faced backlash after issuing a firmware update that blocks the use of non-HP ink cartridges in its printers.
The update was intended to reduce the risk of malware attacks and improve hardware performance, print quality, and security.
Users have reported issues with HP-brand toner after updating their LaserJet MFP M232-M237 printers with version 20250209 of the firmware, with errors and flashing toner lights.
HP recently reached a settlement in a class-action lawsuit alleging that the company unlawfully locked out competitors' ink and toner supplies through firmware updates.