<ul><li>Some Virgin Money customers feel disadvantaged as Nationwide borrowers are offered better mortgage deals, despite both being part of the same group.</li><li>After Nationwide acquired Virgin Money, the brands operate separately and customers cannot easily switch between the two for better deals.</li><li>Nationwide gained a £2.3bn benefit from the acquisition, allowing them to provide windfalls to members, while both brands offer different mortgage rates to customers.</li><li>Customers with expiring fixed-rate mortgage deals are concerned about potential payment increases when switching to new products, but like brands within the same group, they cannot switch seamlessly.</li></ul>

Virgin Money mortgage holders cry foul over owner Nationwide’s better deals

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