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VocalLabs.ai: Giving Voice to Data, and Data to Decisions

  • VocalLabs.ai is a voice analytics platform that helps companies collect, analyze, and act on voice data from customers, users, or clients, translating interactions into actionable analytics.
  • The platform utilizes tone analysis, pitch detection, and NLP to identify emotions like frustration, satisfaction, or confusion in real-time, making it ideal for call centers and help desks.
  • VocalLabs provides transcription summaries, dashboards showcasing trends, recurring complaints, and user preferences, simplifying data analysis and decision-making processes for startups and customer service teams.
  • The tool enables startups to gather valuable insights from customer vocal data quickly, empowering them to make informed decisions based on real-time emotions and user feedback.

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