VocalLabs.ai is a voice analytics platform that helps companies collect, analyze, and act on voice data from customers, users, or clients, translating interactions into actionable analytics.
The platform utilizes tone analysis, pitch detection, and NLP to identify emotions like frustration, satisfaction, or confusion in real-time, making it ideal for call centers and help desks.
VocalLabs provides transcription summaries, dashboards showcasing trends, recurring complaints, and user preferences, simplifying data analysis and decision-making processes for startups and customer service teams.
The tool enables startups to gather valuable insights from customer vocal data quickly, empowering them to make informed decisions based on real-time emotions and user feedback.