Volkswagen China's CEO, Ralf Brandstatter, mentioned European buyers prefer physical controls for durability and driving dynamics.On the other hand, Chinese buyers prioritize AI-first connected vehicles with seamless voice control and smart cockpits.Volkswagen plans to introduce physical buttons for essential functions in their upcoming models to address feedback on touch-based controls.Other automakers like Hyundai have also expressed intentions to revert to physical controls for vital vehicle functions.