<ul><li>The Financial Conduct Authority has given lenders a year to respond to customer complaints regarding the sale of car loans.</li><li>Firms have until at least 4 December 2025 to provide a final response to agreements not involving a discretionary commission arrangement (DCA).</li><li>A court ruling in October deemed it unlawful for lenders to have paid a 'secret' commission to car dealers without informing customers and obtaining their consent.</li><li>The deadline extension will cover motor leasing as well as motor finance credit agreements.</li></ul>

Watchdog gives lenders a year to respond to UK car finance complaints

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