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We’re Running the AI Race: ServiceNow on its 19% Subscription Revenue Growth in Q1 2025

  • ServiceNow reported a 19% increase in subscription revenues to $3.005 billion in Q1 2025.
  • Total revenues reached $3.088 billion, surpassing Indian IT firms in Q4 FY25 reports.
  • CEO Bill McDermott emphasized enterprise AI as the future vision for the company.
  • The number of Pro Plus deals quadrupled year-over-year, showing a significant AI product demand.
  • ServiceNow closed 72 transactions over $1 million and counts 508 customers with over $5 million in ACV.
  • Q1 performance showed strong execution and profitability, with AI driving operational efficiencies.
  • ServiceNow expects Q2 subscription revenue growth of 19.5% and raised full-year guidance for 2025.
  • The company expanded its AI offerings through acquisitions and new AI-powered solutions.
  • AI innovations include AI Agent Studio, AI Agent Orchestrator, and telecom-specific AI agents.
  • ServiceNow focuses on agentic AI impact, with real-world examples like cost savings in supply chain operations.

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