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Western Union Taps AI to Move to ‘Platform Operating Model’

  • Western Union has partnered with HCLTech to employ AI solutions and transition to a platform operating model.
  • The collaboration aims to enhance platform and channel capabilities, deliver innovative customer experiences, and transform enterprise-wide infrastructure.
  • As part of the partnership, Western Union will open an advanced technology center in Hyderabad, India.
  • This strategic partnership will empower FinTech companies through digital engineering-led transformation.

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