<ul><li>Western Union has partnered with HCLTech to enhance its financial services through an AI-driven platform operating model.</li><li>The collaboration designates HCLTech as Western Union’s largest preferred partner, focusing on digital transformation, platform innovation, and operational efficiency.</li><li>As part of the agreement, Western Union will use HCLTech’s AI-powered solutions, FENIX 2.0 and AI Force, to transition to a platform-centric model, enhancing agility and scalability.</li><li>The partnership also aims to accelerate Western Union’s platform and channel transformation by utilising HCLTech’s digital, cloud, and AI solutions to improve customer experiences and support data-driven decision-making.</li></ul>

Western Union Teams Up with HCLTech to Shift to AI-Led Platform Model

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