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What can airports tell us about modern incivility in the workplace?
- Employers are concerned about the conflict within the workplace regarding political conversations.
- The most effective employer responses have ignored trying to find peace on any particular issue.
- Employers can change norms by articulating standards of behavior, which include treating others and their ideas with respect.
- Passenger behavior at airports and on flights is a revealing context about the state of civility, or incivility.
- Passengers are much more cooperative getting on planes, less likely to crowd gates, and wait for each other to get off.
- Employers should articulate standards of behavior to change the norms of expressing ideas.
- Passengers seem to be more cooperative than they used to be in crowded and chaotic situations while getting on and off planes.
- The public view of the state of civility has affected the organization of workplaces regarding issues of conflict and interpersonal behavior.
- Polling results suggest deep divisions in values and politics, with the perception that manners have declined and conflict is up.
- There is a conflict between what people believe about society and their own experiences with civility and conflict.
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