A naukri.com initiative
Seths
4w
53
Image Credit: Seths
What do we do when it breaks?
- Systems fail, humans are unpredictable, interfaces aren’t perfect
- Customer service professionals can demonstrate strategic insight by planning for eventual failure
- Options for dealing with unexpected failures include saving the day at all costs, triaging, or accepting the breakage
- Each choice has costs and benefits, and it's important to assess them to make an informed decision
Read Full Article
3 Likes
For uninterrupted reading, download the app