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What does it really mean to have an “experience”?
- The term ‘user experience’ has become one of the most commonly used terms amongst professionals, when it comes to the development of apps, websites or digital products.
- The author of this article researches different perspectives and philosophies about what defines exactly what is meant by the term “experience”.
- Several different definitions are provided in the article, each of which frames user experience in a different way.
- The first definition of user experience presented in the article was provided by Norman and Nielsen in 1998.
- The central word in this definition was “interaction” between the user and the system.
- Another definition of user experience considers experiencing life as a constant process of dialogue between the individual and the world.
- Experience is never passive; the user is never an individual passively receiving information from the designer of that product: they act upon the world.
- The interaction between the designed product and the user’s body is explained by Merleau-Ponty, who sees experience as something not just mental or cognitive, but embodied.
- The author also provides a definition of UX in a postmodernism perspective, which views experience as a collection of barred micro-events, each with its own meanings.
- Philosophizing about UX is important to be clear about what is meant as experience, as this can impact test metrics, interface, and strategic business decisions.
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