<ul><li>AI agent performance can be evaluated using four strategic categories: technical quality, user experience, business value, and long-term sustainability.</li><li>Key metrics for evaluating the technical functioning of the AI agent include response time, error rate, and task completion rate.</li><li>Metrics related to user interaction and perception include conversation quality, user satisfaction score, and retention rate.</li><li>Organizational outcomes can be measured by metrics such as resolution rate and cost efficiency, while the AI's adaptability and scalability determine its long-term value.</li></ul>

What Makes an AI Agent Tick? 10 Metrics Hold the Secret

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