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What Really Breaks and Fixes SaaS Go-to-Market Teams

  • The article focuses on the internal dynamics of SaaS go-to-market (GTM) teams, emphasizing psychology, trust, and cross-functional behavior.
  • GTM efforts can fail due to a pattern where team members prioritize protecting their own domain over collaboration and success creation.
  • A self-fulfilling prophecy occurs when a team doesn't believe it can win.
  • To address this, a new mission with clear purpose and goals was introduced to the team.
  • The importance of the new vertical for the company was clearly articulated, grounding the effort in data and reality.
  • Stakeholders were aligned individually before meeting as a group, ensuring clarity on roles and objectives.
  • Early action was taken without waiting for perfection, leading to positive traction and belief.
  • Contributions from team members were publicly recognized, enhancing cohesion and trust.
  • The team became cohesive through earned belief reinforced by actions, clarity, results, and trust.
  • Leaders of GTM efforts are advised to ensure their teams believe in the strategy and in each other.
  • Addressing team belief and trust is crucial for the success of GTM initiatives.

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