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What Should a Manager Do When the Workplace Becomes Toxic?

  • Acknowledge the problem by being aware of recurring tensions, gossip, and conflicts.
  • Listen to team members without judging to understand their experiences and defuse frustration.
  • Analyze the root causes of the toxicity such as poor management, lack of recognition, or misaligned values.
  • Take corrective action by clarifying roles, improving communication, setting up team discussions, and leading by example.

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