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When AI Gets It Wrong, UX Is the Last Failsafe

  • UX designers play a crucial role in ensuring that algorithms are effectively communicated to users in healthcare settings.
  • Designing interfaces to present uncertainties clearly can prevent confusion and help users make informed decisions.
  • Ada Health's symptom checker is cited as a good example of presenting conditions as 'plausible' rather than definitive.
  • By helping users interpret uncertainty, designers can maintain engagement, prevent decision paralysis, and identify areas where models may underperform.

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