<ul data-eligibleForWebStory="false"><li>A delivery partner faced difficulties marking an order as delivered as he wasn't at the exact pinned location, causing inconvenience to both the partner and the customer.</li><li>The incident highlights a gap in product thinking around edge cases where the system assumes every delivery ends at the exact location, neglecting real-world complexities like security rules, building restrictions, or weather conditions.</li><li>A lightweight solution is proposed to address this issue without resorting to GPS hacks or tedious customer support calls, allowing for smoother order completion and faster movement to the next delivery.</li><li>This situation underscores the importance of considering edge cases in product design to enhance trust and user experience, emphasizing that removing friction can be more impactful than focusing solely on optimizing the 'happy path.'</li></ul>

When Delivery Apps Get Stuck at the Gate — A Small Problem with a Simple Fix

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