<ul><li>Users often assume a beautiful interface equals a great product, but visual appeal can mask underlying flaws such as clunky workflows or bugs.</li><li>UX expert Kathryn Whitenton warns that attractive design can hide UI problems, leading teams astray by equating polish with quality.</li><li>Good looks do not fix functionality issues; an app can look good but perform poorly, highlighting the disconnect between appearance and usability.</li><li>Making design decisions based solely on aesthetics can result in creating art rather than user-centered products that are usable and reliable.</li></ul>

When Shiny Apps Still Suck

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