Uber CEO Dara Khosrowshahi advised riders to tip their ride-hailing drivers if they feel they received good service and more than their money's worth.
Tipping is optional according to Khosrowshahi, but he suggests tipping through the app if customers are satisfied with the service quality.
Studies show that about 20% of Uber riders currently tip their drivers, with a higher tipping rate for food delivery trips compared to ride-hailing.
Khosrowshahi highlighted issues like tip baiting, where customers entice gig workers with a tip and later revoke it, and emphasized that tipping remains a personal choice.