<ul data-eligibleForWebStory="true"><li>A reader seeks advice on managing an underperforming employee named Norman, who lacks self-awareness about his performance issues and exhibits inappropriate behavior in the workplace.</li><li>Norman focuses on irrelevant project details, skips quality control processes, and makes offensive jokes despite being told to stop.</li><li>The employee has never been placed on a formal improvement plan due to previous managers not addressing his performance systematically.</li><li>A new manager, Elaine, is preparing to address Norman's performance issues as she takes over the department, but where to start and what to address first remains a challenge.</li></ul>

where do you start when you inherit a bad employee?

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