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where do you start when you inherit a bad employee?

  • A reader seeks advice on managing an underperforming employee named Norman, who lacks self-awareness about his performance issues and exhibits inappropriate behavior in the workplace.
  • Norman focuses on irrelevant project details, skips quality control processes, and makes offensive jokes despite being told to stop.
  • The employee has never been placed on a formal improvement plan due to previous managers not addressing his performance systematically.
  • A new manager, Elaine, is preparing to address Norman's performance issues as she takes over the department, but where to start and what to address first remains a challenge.

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