<ul><li>Whoop faced backlash for reneging on a promise of free hardware upgrades for users of its Whoop 5.0 fitness tracker.</li><li>Initially, users were misled about the upgrade eligibility, with confusion arising from conflicting messaging on the requirements.</li><li>Following the criticism, Whoop revised its policy, now offering free upgrades to Whoop 5.0 for users with over 12 months remaining in their memberships.</li><li>Despite the adjustments, some users remain dissatisfied, viewing the situation as a change in policy rather than a correction of misinformation.</li></ul>

Whoop backpedals on its paid upgrade whoops

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