<ul data-eligibleForWebStory="false"><li>AI is revolutionizing customer service, but it should not replace human support teams in small businesses.</li><li>Integrating AI into customer service workflows can make processes easier and faster.</li><li>AI, such as chatbots and help desks, can provide instant answers, reducing waiting times for customers.</li><li>AI can quickly address inquiries falling under FAQs or help center topics based on keywords and behavior.</li><li>One of AI's key advantages is speed in tagging and prioritizing customer issues for swift resolution.</li></ul>

Why AI Shouldn’t Replace Your Customer Service Team

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