A customer-first GTM plan means understanding your audience deeply, aligning sales and marketing efforts with their pain points, and delivering solutions that create real value.
Involve sales and customer-facing teams early to reveal hidden insights and refine the GTM plan continuously based on feedback and traction.
Shift from product-focused to outcome-focused messaging, ensuring a problem-solution fit and offering different pricing or usage models for different customer segments.
Focus on measurable impact, make it customer-centric, use account-based marketing, create sales enablement materials, and ensure marketing content matches the sales narrative.