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Why e-signatures aren’t enough: the real risk of misunderstood agreements

  • In regulated sectors like law and financial services, compliance requirements are shifting from disclosure to demonstrable understanding, where traditional e-signature tools fall short.
  • E-signatures like DocuSign and Adobe Sign have streamlined contract signing processes, but they only show that a person clicked 'sign,' without confirming comprehension or informed consent.
  • The risk of misunderstandings in agreements can have serious repercussions, as evidenced by cases like Belsner v Cam which raised questions about clients' understanding of legal fees despite signing.
  • Traditional e-signature tools lack the depth needed in regulated environments, prompting the need for consent-focused solutions like i agree that prioritize understanding, intent, and fairness for informed consent.

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