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Why Flipkart Sucks?
- Flipkart has one of the worst customer service experiences in India.
- While issues are not uncommon with e-tailers, an engineering marvel could have prioritized the customer experience.
- Once when the phone delivered to the wrong number Flipkart customer service asked a user to wipe a functional phone and return it for an exchange, and the delivery driver had no options to fix it.
- There were no delivery notifications, and calls to customer service were time-consuming.
- Flipkart customer service is almost nonexistent and CES is abysmal, which is frustrating to customers because they cannot connect with anyone and resolve their issues.
- Even the Flipkart website and platform displays or says one thing but delivers differently.
- The author turned to social media to resolve his issues, and only after a post did any help emerge.
- It's surprising that customers are still drawn to Flipkart given the customer experience as compared to Amazon.
- The departments in Flipkart don't work together, and customer service agents know very little about engineering or delivery issues.
- Flipkart has no empathy for the customer experience and is at risk of seeing decreasing numbers come the future.
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