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Why Instamart lagged behind peers and more: Q&A with Swiggy CEO Sriharsha Majety
- Swiggy's CEO spoke about the company's key businesses, including food delivery and quick commerce, as the company prepares for its upcoming public listing.
- Swiggy will raise Rs 4,499 crore through the fresh issue of shares and is hoping to outpace its core food delivery business with its quick commerce offerings.
- Swiggy is looking to offer consumers more choice with extended delivery timelines and by rolling out separate infrastructure dedicated to expanded selection.
- Instamart is looking to increase its EBITDA margin by bridging the gap in average order value and making more selection and SKUs available.
- Swiggy's new Bolt service for restaurant partners has had a phenomenal response and is working towards building density and selection.
- Swiggy has a well-oiled process for refunds and returns which is built ahead of time in light of expanded selection in grocery.
- Swiggy's CEO believes that a founder mode needs to be about understanding the most important things for the company and which areas can help the business’s trajectory the most.
- Instamart's growth from 0-1 has required a different set of people to scale the business from 1-100 and this is an important learning for Swiggy as it continues to expand.
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