Lyft CEO David Risher focuses on making changes that can impact millions of customers and bring profitability.
Risher emphasizes the importance of firsthand experiences over just relying on analytics, leading him to drive for Lyft every six weeks.
His driving experience inspired the launch of Price Lock subscription program, which has attracted about 1.6 million rides since its launch.
Lyft also works on improving the driver experience by incorporating their feedback into making small but impactful changes, like launching the Restroom Finder feature.