<ul><li>Customer experience is directly related to the employee experience, according to Danny Meyer, founder of Shake Shack.</li><li>Happy employees create consistency and deliver consistently good experiences to customers.</li><li>Raises and promotions are the best way to take care of employees, but it requires happy shareholders.</li><li>Creating a culture of camaraderie and belonging among employees leads to a positive customer experience.</li></ul>

Why Shake Shack’s parent company ties employee experience to CX

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