<ul data-eligibleForWebStory="false"><li>Effective product decisions often stem from listening to users rather than focusing solely on adding new features.</li><li>At a language learning startup, the issue of teacher retention was tackled by creating opportunities for connection and community, addressing the need for belonging.</li><li>In another case, addressing a duplicate name issue involved understanding user mental models and preferences, leading to naming proposals based on user perspectives.</li><li>Both stories highlight the importance of human-centered design and actively involving users in the product development process.</li></ul>

Why the best product decisions I’ve made had nothing to do with features

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