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Why this exec says relationships must be the foundation of HR’s work
- Lindsay Gainor, the vice president of HR and talent management of TWO MEN AND A TRUCK, speaks about driving HR excellence at the growing firm, acquired by ServiceMaster Brands three years ago. Her grandfather gifted her a move by the company as she returned back to civilian life after military service. Gainor is focused on connecting the organization and its workforce to its mission of 'Moving people forward,' looking at frontline leaders as having the greatest domino effect for the rest of the organization.
- Gainor's priority when she took on the VP of HR role was to understand the people in the business rather than come into HR leadership 'like a bull in a china shop, trying to get things done', she says.
- The company is concentrating on leader population for employee development and new hire programs for individual contributors. 'Using that lens of the business priorities to whittle the list down to the things that will have the greatest impact on the business is key', Gainor emphasizes, underlining the importance of strategic alignment with business activity.
- The firm leverages its employees' feedback and involvement to guide its strategy by seeking unvarnished monthly feedback in each of its business units, quarterly results rallies, senior leadership meetings, and focusing on formal engagement surveys next year.
- The VP highlights that HR plays an important role in creating stability and a sense of community within their organizations, especially in the current macro environment.
- Gainor is passionate about sustainability and national and state parks, besides being focused on her bilingual children's growth and success.
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