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Why We Invested in Mahalo

  • Mahalo is a company working on a comprehensive post-purchase customer experience platform for original equipment manufacturers (OEMs) using generative AI.
  • They focus on efficiently processing warranty claims and preventing them through intelligent self-service and proactive customer support.
  • The platform automates support interactions, streamlines warranty claim processes, detects fraud, and offers AI-driven product registration workflows and customer analytics.
  • Mahalo, led by CEO Rob Lowe, received funding in a $2.6 million pre-seed round to scale product development and sales and marketing efforts.

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