Technical documentation has traditionally been treated as an afterthought, but it is becoming increasingly important as technology grows more complex.
Studies show that developers spend a significant amount of time dealing with bad code caused by poor documentation, resulting in lost productivity.
Confusing or incomplete documentation is a major reason why developers abandon new tools or APIs, leading to lost revenue and missed opportunities.
Companies with subpar documentation receive significantly more support tickets, but a UX designer can help reduce support requests through improved documentation.