<ul><li>Luxury brands like Chanel, Hermés, and Balenciaga are known for their bad user experience (UX) design.</li><li>Despite their poor UX, these brands maintain exclusivity and desirability for their products.</li><li>Stores like Hermès have unconventional designs with cupboards turned away from windows, blocking views for passersby.</li><li>Even high-end boutiques like Balenciaga have strict security measures and intimidating shop assistants, resulting in empty stores.</li></ul>

You can’t sit with us — why luxury brands are so desperately bad at UX

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