<ul data-eligibleForWebStory="false"><li>Co-founders Vidit Aatrey and Sanjeev Barnwal of e-commerce company Meesho were interviewed by the company's AI voice bot, Varsha, on the occasion of the company's tenth anniversary.</li><li>Meesho's Gen AI-powered voice bot handles 60,000 customer calls daily in Hindi and English, resolving 95% of queries with minimal human intervention, effectively reducing support costs by 75%.</li><li>The founders shared insights about their journey from IIT Delhi to working with small businesses, emphasizing their initial lack of experience in commerce and the challenges they faced in developing Meesho into a successful e-commerce marketplace.</li><li>Despite uncertainties and challenges, the founders remain focused on empowering small businesses with technology and continue to innovate for the future, showcasing their commitment to learning, building, and dreaming.</li></ul>

‘You went to IIT for this?’ Meesho founders interviewed by company’s AI bot on 10th anniversary

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