AI is increasingly being utilized in sales and customer service, with chatbots and virtual agents streamlining operations and reducing costs.
Functions like prioritizing high-value leads, predicting churn, and personalizing offers are now being efficiently managed by AI tools.
However, AI still falls short in areas like empathy, building client relationships, storytelling, and handling complex situations with the finesse of humans.
The future of sales lies in a symbiotic relationship between AI and human intelligence, leveraging the strengths of both to drive business growth and enhance customer experiences.