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Zara, a cu...
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Zara, a curious ecommerce application

  • Zara's ecommerce revenue increased in 2020 during the pandemic but subsequent growth has been slow.
  • The stagnation in revenue growth could be linked to various factors, including post-pandemic reopening.
  • When comparing Zara with competitors like Shein, H&M, and Zalando, Zara has performed well in some areas.
  • The article focuses on the user experience of the Zara application and its impact on revenue.
  • Customers appreciate Zara's designs, fit, and trendiness, but not necessarily the online shopping process.
  • Feedback suggests Zara's app, though used regularly, lacks user-friendliness in navigation.
  • Zara's homepage is minimalistic, with limited collections showcased compared to other ecommerce apps.
  • The search functionality on Zara's app includes voice, image, and QR code options but may need better visibility.
  • The product search results on Zara lack detailed information compared to some competitors.
  • The layout of images on Zara's product details page differs from other apps, affecting user experience.

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