Zepto faced backlash from netizens after addressing a woman as 'cutie' in an unsolicited message.The woman expressed her disappointment on LinkedIn, stating that it reminded her of the instances of harassment that teenage girls face.Another incident involved Zepto sending an unsolicited promotional message for a contraceptive pill to a customer, causing further backlash.Netizens criticized Zepto's actions, highlighting the need for ethical standards when communicating with customers.