Zepto's CEO Aadit Palicha has accused a rival company's CFO of orchestrating a smear campaign against Zepto in the midst of escalating quick commerce competition in India.
Palicha made these allegations on social media without directly naming the individual or firm, claiming unethical tactics were being used to tarnish Zepto's reputation.
The alleged smear campaign involved attempts to mislead stakeholders, manipulate public perception, provide false information, and pay bots to spread negativity.
Zepto is a key player in the quick commerce market, competing with Blinkit, Swiggy Instamart, Flipkart Minutes, and Tata BigBasket, with notable growth in GOV and EBITDA improvements.
Palicha revealed that Zepto's monthly gross order value soared from Rs 750 crore to Rs 2,400 crore in a year, while the EBITDA improved significantly, approaching single-digit territory.
Zepto's financial stability was highlighted with strong cash reserves of approximately Rs 7,445 crore and ongoing store expansions to remain competitive in the sector.
Despite industry clashes and market share debates, Zepto has defended its performance metrics and emerged as the second-largest player in the quick commerce space.
However, concerns over data comparability persist, with competitors calling for more transparent reporting metrics like net order value (NOV) to accurately assess market share.
Palicha's accusations shed light on the intense competition and the need for transparency and standardization in the evolving quick commerce landscape in India.