<ul><li>Zomato has let go of 600 customer support associates over the last year, achieving operational efficiency through AI-powered customer support platform Nugget.</li><li>The majority of these contractual workers were not renewed at the end of their tenure.</li><li>Zomato fired over 500 employees from its Gurugram and Hyderabad offices, citing reasons like minor attendance issues, relations with managers, and AI-generated performance assessments.</li><li>Zomato saw a decline in profits in the third quarter of fiscal 2025 and its quick commerce arm, Blinkit, has faced challenges due to competition and rapid expansion.</li></ul>

Zomato lets go of 600 employees amid slowdown and AI efficiencies

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