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Zomato Trims 600 Jobs Amid Increasing Automation, Quick Commerce Wars
- Foodtech giant Zomato has laid off nearly 600 employees from its customer support team.
- The job cuts were made due to performance issues, tardiness, and a restructuring effort.
- Zomato has been using AI to automate customer support functions and reduce costs.
- The layoffs come amidst rising competition in the quick commerce space and a slowdown in Zomato's food delivery business.
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