VocalLabs.ai is a cutting-edge voice analytics platform founded in 2024 by Nileesh Kumar, Mritunjoy Das, and Rag Sanil, empowering businesses to extract, analyze, and act on voice data at scale.
Voice data provides deeper insights than text-based analytics, capturing cues like tone, urgency, and emotion, leading to quicker insights and increased contextual intelligence.
VocalLabs.ai offers features like sentiment analysis, emotion recognition, theme clustering, real-time alerts, call automation, CX/product intelligence, and workflow integrations, focusing on strategy rather than just transcription.
The platform helps startup founders get direct voice-of-customer feedback, product managers create focused roadmaps, and CX teams solve problems and boost satisfaction without scaling headcount, harnessing the power of the human voice for enhanced customer connection in a digital age.