<ul><li>Call routing methods are primarily of 4 types: time-based, revenue-based, priority, and IVR routing.</li><li>Time-based routing transfers calls to various departments or destinations based on specific criteria, such as the week-time or daytime.</li><li>Revenue-based routing directs calls to agents with relevant expertise to generate revenue.</li><li>Priority routing prioritizes specific types of calls or callers, particularly suitable for VIP customers or those with critical concerns.</li></ul>

4 Call Routing Methods for Diverse Business Requirements

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