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Solarwinds
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Image Credit: Solarwinds
4 Takeaways from the SolarWinds State of ITSM Report
- The SolarWinds State of ITSM Report analyzed over 2,000 ITSM systems and more than 60,000 data points.
- The number of service desk agents doesn't significantly impact issue resolution time.
- Implementing automation saves an average of three hours per ticket.
- Teams using SLAs resolve tickets two hours faster on average.
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