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5 Interesting Learnings from RingCentral at $2.43 Billion in ARR

  • RingCentral has reached $2.43 billion in ARR with a growth rate of 9%-10% and operating margins of 20.9%.
  • Despite focusing on the enterprise, 60% of RingCentral's revenue still comes from mid-market and SMB customers.
  • The company is working to add $100 million ARR from new products, emphasizing proper sequencing in multi-product expansion.
  • RingCentral's biggest AI play is in quality management, using AI to assess contact center agent performance.
  • RingCentral has significantly reduced stock-based compensation, with new share grants down by 60%.
  • The company leverages its 16,000 channel partners for a large portion of its revenue, highlighting the importance of diversifying sales channels.

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