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AI is Reshaping the Future of BPO Giants Like TCS, Wipro, and Infosys
- AI is reshaping the future of BPO giants like TCS, Wipro, and Infosys.
- Traditional BPOs are being redefined by scalable, always-on, AI-first alternatives.
- AI agents are replacing repetitive, high-volume tasks in areas such as customer support and back-office processing.
- BPOs will need to cannibalize their own labor-driven revenue to survive in an AI-first world.
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