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AiHot100 #43 Symbl.ai: AI-powered conversation intelligence
- Symbl.ai, founded in 2018 by Surbhi Rathore and Toshish Jawale, is a Seattle-based startup that specializes in real-time AI solutions for analyzing voice, video, and text conversations. In May 2025, Invoca, a leader in AI-powered revenue execution platforms, acquired Symbl.ai to enhance its conversational intelligence capabilities.
- Symbl.ai's AI models and tools are designed to understand and generate human-like conversations across various channels, enabling enterprises to build real-time AI agents, orchestrate multimodal experiences, and derive analytics from voice, video, and chat interactions at scale.
- Key capabilities of Symbl.ai include specialized AI models like Nebula, a multi-agent platform for complex communication challenges, real-time AI experiences, unified conversation intelligence, developer-friendly tools, integration capabilities, and pre-built user interfaces to visualize and analyze conversation data.
- Symbl.ai stands out for its focus on real-time, empathetic understanding of human conversations, its Nebula large language model, and its multi-agent platform, providing a comprehensive solution to enhance customer interactions across various channels.
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