Airbnb, founded in 2008, succeeded in making travel feel local with its trust-driven marketplace, generating 150 million annual bookings by 2025.
Airbnb's trust engine, including user ratings and AI-driven safety, plays a key role in driving engagement among users.
The integration of AI in Airbnb's platform not only enhances safety but also personalizes user experiences, driving conversions through features like search ranking and dynamic pricing.
For PMs looking to create trust-driven platforms like Airbnb, a six-step framework is provided emphasizing the importance of integrating tools like Trustpilot and maintaining vigilance to address challenges and risks.