<ul><li>The J.D. Power 2025 North America Airline Satisfaction Study found that overall passenger satisfaction for North American airlines is up 6 points from 2024.</li><li>Airline staff play a crucial role in passenger satisfaction, with positive interactions leading to increased customer satisfaction in the economy/basic economy segment.</li><li>Less than 10% of North American airline passengers experienced problems, with flight delays being the most common issue.</li><li>Passenger experience is directly linked to brand loyalty, as passengers who rate their air travel experience as 'perfect' are more likely to fly that airline again.</li></ul>

Airline passenger satisfaction improves slightly, J.D. Power finds

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