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How Can AI Supercharge Your Contact Centre?
- In this article, the author explains how Artificial Intelligence (AI) can empower contact center agents and enhance customer experience (CX).
- AI technology provides real-time knowledge and guidance to agents. It can analyze customer interactions and provide actionable insights that allow agents to personalize their responses and turn negative situations around.
- In addition, AI automation can help in faster resolution times and improved first contact resolution. Automated tasks help agents by reducing their workload, and a unified platform streamlines the workflow of contact centers.
- AI-powered CX can transform a business by increasing agent productivity and enhancing CX. The technology provides accurate data that allows for personalized communication with customers, reduced wait times, and automated follow-up procedures.
- Moreover, AI-powered skill development helps agents to do their job better. It identifies strengths, weaknesses, and then tailors training programs to suit those needs.
- AI coaching tools provide real-time feedback on agent performance and highlight areas for improvement. AI can help maintain a high-performing workforce by proactively addressing performance gaps, continuously monitoring agent performance, and identifying emerging trends.
- In conclusion, by taking advantage of AI, contact centers can supercharge their CX workforce by delivering exceptional customer experiences that build loyalty and drive revenue.
- Five9 is organizing an event on December 5th for anyone interested in learning about the AI advantage. The event will provide a chance to meet with industry insiders and learn about cutting-edge AI technology.
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L&T Technology Services Acquires Intelliswift to Boost AI and Digital Engineering Capabilities
- L&T Technology Services (LTTS) acquires Intelliswift, an AI firm, to boost its AI and digital engineering capabilities.
- The acquisition of Intelliswift will enhance LTTS' software product development, platform engineering, digital integration, data, and AI offerings.
- LTTS aims to address adjacent markets such as retail and fintech and expand its strategic client partnerships.
- Intelliswift serves top hyperscalers and Fortune 500 companies, and the acquisition strengthens LTTS' presence in Silicon Valley.
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Trenitalia and Rail Europe strengthen partnership to expand high-speed rail reach to new markets
- Trenitalia, Italy’s state-owned rail operator, and Rail Europe, a leader in distributing European train tickets, are working together to enhance the high-speed rail travel experience in Italy with Frecciarossa.
- The two companies aim to expand access to high-speed trains in Italy for travellers from rapidly growing regions, particularly India and South America.
- Frecciarossa, Italy's flagship high-speed service, offers world-class comfort, efficiency, and sustainability. Frecciarossa is widely recognized for its excellence, providing a range of classes to ensure all travellers can experience Italian elegance and efficiency in a breeze.
- With a firm commitment to quality and accessibility, Trenitalia and Rail Europe are setting a new standard in rail travel, making high-speed rail the preferred choice for travellers seeking luxury, convenience, and sustainability, while experiencing the beauty of Italy.
- With the upcoming Jubilee celebrations in Rome in 2025 acting as a catalyst, there has never been a better time for international travellers to discover the beauty of Italy aboard one of Europe's finest high-speed trains.
- Rail travel continues to evolve as a premium and sustainable way to explore the world, and Trenitalia and Rail Europe are leading the charge to transform rail travel into a preferred choice for discerning travellers.
- By expanding the reach of Frecciarossa’s high-speed services, particularly to key markets like India and South America, they are not only enhancing the accessibility of Italy’s premium rail experience but also setting a new standard for luxury, comfort, and eco-conscious transportation.
- The partnership between these two industry giants underscores a shared commitment to creating seamless, unforgettable journeys while promoting the benefits of greener travel alternatives.
- Rail Europe is the global reference brand for European train booking. The company has been a trusted partner of the travel industry and train operators for 90 years.
- Trenitalia is the railway transport company of the FS Italiane Group. Trenitalia ensures the mobility of people for regional and medium- and long-distance connections.
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Lyca Mobile Partners with Sim Local for Enhanced Travel eSIM Plans
- Lyca Mobile and Sim Local have partnered up to offer high-quality data eSIM travel plans for global travelers.
- Lyca Mobile, known for its affordable international calling rates is venturing into the eSIM arena to bring flexibility and convenience to its users.
- The innovative partnership with Sim Local provides regional eSIM options in popular destinations across the UK, US, Europe.
- eSIM technology is gaining traction and is becoming a gateway to seamless connectivity while traveling abroad.
- The benefits of eSIMs while traveling include cost-effectiveness, convenient activation, flexibility, and multiple profiles.
- Sim Local offers tailored solutions for different users, including affordable data packs, long-term data solutions, and reliable connectivity for business travelers.
- Lyca Mobile and Sim Local will be competing against other players in the market such as BNESIM, Airalo, and Airhub.
- Travelers are increasingly looking for solutions to reduce the stress of connectivity while traveling.
- As the partnership advances, we can expect more innovations and personalized offerings.
- The new eSIM plans are available in several popular travel destinations, allowing users to stay connected without breaking the bank.
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The Future of Travel is Here: Why Adventure Destinations Like Armenia, Serbia, and Saudi Arabia Are Taking Off
- Adventure travel is on the rise, fuelled by a newfound affluence among consumers worldwide, says an article from WTM Global Travel Report. As people gain more disposable income, their curiosity pushes them toward less traditional and more exhilarating travel options with travellers looking to push their physical and emotional boundaries. 29% of travellers express a heightened interest in adventure travel with 57% eager to explore new destinations. Soft adventures such as hiking, cycling and wildlife watching are popular while extreme white water rafting and skydiving is growing in popularity with the wealthier crowd. This has led to a rise of frontier travel catering for brave hearts.
- Adventure travel is taking off, says an article from WTM Global Travel Report. Travel has changed dramatically, with vacation no longer meaning simply lounging on a beach. This latest surge in travel is driven by the rise of the global middle class and a newfound affluence among consumers worldwide. As people gain more income, they develop a curiosity towards less traditional and more exhilarating travel options. A heightened interest in adventure travel is felt by 29% of travelers, and 34% are keen to explore nature-based tourism. These figures paint a vivid picture of an evolving travel landscape where adventure and exploration take center stage.
- According to the WTM Global Travel Report, younger generations, specifically Gen Z and millennials, are reshaping the industry by valuing experiences over material goods and embracing unique cultural and adventurous opportunities. Some stand-out adventure destinations include Armenia, Serbia, and African countries, as adventurers seek fresh experiences. Smaller nations and less frequented spots are benefiting the most out of the latest adventurism wave, including Saudi Arabia and Albania, which have seen extraordinary visitor growth.
- Travel companies now have unprecedented opportunities to innovate and create unique and personalized experiences, enhancing the overall adventure travel market. With an expected rise in the global middle class, the demand for unusual experiences is set to grow even more, urging travel professionals to aim to foster authentic cultural interactions and provide thrilling activities.
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Etihad Airways enhances digital experience with new customer-focused features
- Etihad Airways has enhanced its digital platforms with new customer-focused features.
- Improvements include new market-specific payment options, expanded self-service capabilities, and enhanced loyalty programme features.
- Specifically, the Indian market benefits from Hindi language support, locally preferred payment options, and an innovative fare calendar.
- Etihad Airways plans to further enhance the customer experience and digital platforms with upcoming improvements to the check-in process and travel updates.
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Melita reduces rates for non EU roaming to just 10 cents per MB
- Melita Limited has reduced data roaming rates across 25 countries outside the EU and UK to just 10 cents per megabyte.
- This reduction allows Melita customers to enjoy some of the lowest roaming rates available in 60 non-EU countries.
- In addition, customers visiting Brazil, Costa Rica, Ecuador, or Morocco before December 31 will receive a 50 percent discount, paying only five cents per megabyte.
- Voice calls within visited countries and back to Malta are now charged at €0.50 per minute.
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5G Comes to Budapest’s Subway for Telekom users
- Magyar Telekom has announced that Budapest’s metro system will have 5G connectivity across all lines for their users.
- Starting July 1, 2024, Verizon has rolled out 5G connectivity across all lines of the Budapest metro.
- This phased rollout is aimed at fulfilling the increasing demand for mobile data and enhancing the user experience in one of Europe’s busiest metro systems.
- The network modernization overhaul includes overhauling base stations, upgrading both active and passive radio technical devices and investing in robust infrastructure for efficient service delivery.
- In 2022 alone, nearly 30% of mobile stations were modernized, and by the end of that year, 60% of base stations had been successfully upgraded for enhanced capacity and reliability for carried traffic.
- Telekom's 5G operates on several frequencies, including 700MHz, 2100MHz, and 3600MHz, while the primary focus is on leveraging the 700MHz frequency for ensuring a robust and reliable connection even beyond the ground.
- Magyar Telekom ensures customers can access 5G free of cost if they fulfill the necessary requirements.
- This development in connectivity not only upgrades technology in the Budapest subway system but also provides seamless connectivity to the future of smart city initiatives, digital entertainment, and emergency services.
- Budapest residents and visitors can now enjoy a seamless commute filled with entertainment, productivity, and networked connectivity, even while underground.
- This marks a significant leap forward for Telekom and its customers, which will shape the future of connectivity in Hungary.
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How Augmented Reality is Enhancing the Guest Experience in Hotels
- Augmented Reality (AR) technology is transforming the way hotels engage with their guests and revolutionizing the guest experience.
- By integrating AR technology, hotels can create personalized and interactive experiences that engage and captivate their guests while enhancing their overall stay.
- AR is transforming the hotel check-in process by creating a seamless and engaging experience, reducing wait times, and providing virtual assistants that direct guests to their rooms and suggest local attractions.
- Interactive room tours powered by AR allow hotels to offer virtual tours that provide guests with detailed information about the hotel amenities, services, and nearby attractions. This enhances the initial impression of rooms and encourages guests to utilize the available facilities.
- AR allows hotels to deliver tailored recommendations based on individual guest preferences, such as suggestions for nearby restaurants, entertainment options, and recreational activities, fostering a sense of connection between guests and the hotel.
- AR enables hotels to create interactive in-room entertainment, allowing guests to watch movies, play games, or even explore virtual art exhibits, thus making the guest’s stay more memorable.
- AR technology can also elevate hotel concierge services by providing guests with a virtual concierge that allows them to access information about hotel services, make reservations, and request room service from their devices.
- Dining experiences can be elevated in hotels by incorporating AR into the culinary journey, providing virtual menus that showcase dishes in 3D, and using AR to tell the story behind each dish.
- Event organizers can create AR-enhanced agendas for events and meetings, which allow participants to interact with the content in real-time. This interactive approach not only keeps attendees engaged but also facilitates networking and collaboration.
- AR serves as a powerful marketing tool for hotels, creating immersive advertisements, showcasing unique features and amenities, and enticing travelers to book a stay.
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How to Log In to PayPal: A Simple Guide
- PayPal has become one of the most trusted and widely-used payment platforms globally.
- Your PayPal log in credentials are the key to accessing your account, which holds valuable financial information.
- Logging in to PayPal is a straightforward process, whether you are using a desktop computer or a mobile device.
- Troubleshooting Common PayPal Log-In Issues
- If you’ve forgotten your PayPal password, you can easily reset it by following these steps:
- If PayPal detects unusual activity on your account, it might temporarily lock your account for security purposes.
- Two-factor authentication (2FA) adds an extra layer of security to your PayPal log in process.
- Security should always be a top priority when accessing your PayPal account.
- Now that we’ve covered the PayPal log in process and security tips, let’s explore the reasons why PayPal is an excellent choice for handling your online transactions.
- By following the steps outlined above, troubleshooting common issues, and prioritizing security, you can confidently manage your PayPal account.
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LG Display Launches World’s First Stretchable Display
- LG Display has unveiled the world’s first stretchable display that can expand up to 50%, revolutionizing screen technology.
- Key features of stretchable displays include high flexibility, lightweight design, durability, and versatile applications.
- The latest prototype showcased by LG Display features a 12-inch screen that can stretch up to 18 inches, with high resolution and extended stretchability.
- Stretchable displays have potential applications in fashion, wearables, automotive design, and consumer electronics.
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Sinch Makes RCS Messaging Simple and Scalable for Businesses Worldwide
- Sinch now allows RCS provisioning through its Customer Dashboard.
- Businesses can easily set up RCS Agents and obtain necessary approvals.
- Sinch offers user-friendly options for integrating RCS into communication strategies.
- The company empowers businesses to engage in dynamic, real-time communications.
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Condor Airline: The Complete Guide to Germany’s Leading Leisure Carrier
- Condor Airline is a prominent German airline renowned for its affordable and reliable flights to holiday destinations worldwide.
- Condor Airline started in 1955 and has since expanded to over 80 destinations across four continents.
- Key markets include Europe, North America, the Caribbean, Africa, and Asia.
- The airline operates a modern and fuel-efficient fleet that aligns with its commitment to environmental sustainability.
- Condor offers a variety of cabin class options designed to cater to different types of travelers.
- Passengers can pre-order meals or choose from the onboard selection, with options catering to different dietary needs.
- Miles & More loyalty program allows travelers to earn and redeem miles on flights, upgrades, and other travel services.
- Condor Airline is dedicated to sustainable aviation practices, including offsetting carbon emissions and reducing single-use plastics on flights.
- Booking with Condor Airline is easy, with an intuitive booking platform on its website and readily available customer service support.
- Overall, Condor Airline remains a top choice for travelers seeking both affordability and quality.
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Istanbul Airport Free WiFi Guide: Connect Easily
- Istanbul Airport offers free WiFi throughout the terminal, including departure gates, lounges, arrival zones, and public spaces.
- To access free WiFi at Istanbul Airport, connect to the available WiFi network named “Istanbul Airport Free WiFi” and obtain an access code from one of the WiFi kiosks scattered throughout the airport.
- However, the free WiFi access is time-limited to one hour, so travelers may want to consider the extended WiFi options offered by the airport, such as hourly and daily packages that can be purchased with credit card payment.
- Travelers who need uninterrupted online access may want to spend time in one of Istanbul Airport’s lounges, such as the Turkish Airlines Lounge, IGA Lounge, or Primeclass Lounge, which offer high-speed WiFi, comfortable seating, power outlets, and complimentary snacks and beverages.
- Alternatively, travelers can also consider mobile data roaming, purchasing local SIM cards from providers such as Turkcell, Vodafone, and Türk Telekom, or getting a travel eSIM before leaving home from providers like Airhub.
- Overall, Istanbul Airport aims to enhance the overall travel experience for millions of travelers each year through its extensive amenities and services.
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3 Essential Antivirus Apps to Protect Your Smartphone
- Smartphones have become indispensable tools, storing personal, financial, and professional information that needs to be kept secure. With cyber threats evolving rapidly, safeguarding your mobile device against malware, phishing attacks, and unauthorized access is essential.
- Norton Mobile Security consistently ranks as one of the best antivirus apps available for smartphones. Offering a broad array of features, this app excels in providing a secure environment for daily mobile activities.
- Bitdefender Mobile Security is recognized for its exceptional malware detection rates and lightweight performance, ensuring smartphone protection without draining system resources.
- Avast Mobile Security is popular for offering a comprehensive suite of features, with both free and premium versions catering to different security needs.
- When selecting an antivirus app, it’s essential to consider specific aspects that impact effectiveness, convenience, and usability.
- Installing a trusted antivirus app not only protects sensitive data but also prevents future intrusions, helping you stay safe in an unpredictable cyber landscape.
- For users who prioritize comprehensive features and have the budget for a premium app, Norton Mobile Security is an exceptional choice.
- Bitdefender Mobile Security is ideal for those who need a lightweight solution that won’t strain battery life or system resources
- Finally, Avast Mobile Security appeals to a broad user base with its versatile free and premium options, making it a cost-effective solution for those who want extensive protection without necessarily opting for a subscription.
- Investing in the right antivirus app ensures that your smartphone remains protected, your data secure, and your digital life uninterrupted.
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