Amadeus makes a strategic minority investment in Acai Travel, a New York-based startup specializing in generative artificial intelligence (AI).
Acai Travel offers AI-driven tools to automate processes, improve customer service, and enhance operational efficiency for travel agencies, airlines, and hotels.
The partnership focuses on building an AI-first infrastructure to facilitate seamless communication and collaboration among travel service providers.
The collaboration aims to empower 'full-stack human agents' to handle various tasks with AI support, emphasizing agility and empathy in travel operations.