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America's Best And Worst EV Charging Networks: These Fail Half The Time
- A new Consumer Reports study found that some EV charging networks in the U.S. have high failure rates, with Shell Recharge stations experiencing problems 48% of the time.
- Tesla Superchargers and Rivian Adventure Network were reported to be the most reliable charging stations in the U.S., while EVgo and Blink charging stations had poor reliability.
- Common issues included glitchy payment systems, broken hardware, slow charging speeds, dead touchscreens, and cryptic error messages.
- Charging networks like Tesla and Rivian, which design, manufacture, and operate their stations, had higher reliability due to seamless vehicle integration.
- Charging station ownership fragmentation and compatibility issues between hardware and software components were cited as reasons for the unreliable charging experience.
- Recommendations included improved transparency, real-time data access, better problem identification methods, and quick issue resolution by charging networks.
- Drivers were advised to use community-based apps for real-time station availability, ensure battery preconditioning, and consider getting Level 2 home chargers.
- 19% of problems faced by EV owners involved chargers not starting despite accepting payment, emphasizing the need for charging networks to enhance reliability.
- Consumer Reports urged charging networks to take ownership of their performance and implement measures to improve reliability, with a focus on broken screens and payment issues.
- Crowdsourcing data through community feedback was suggested to hold charging networks accountable and enhance the overall public charging experience for EV drivers.
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